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How ab77 Handles Your Personal Information

When you open an account with ab77 and top up via JazzCash, Easypaisa or Raast, you share information with us — and this policy tells you exactly what we collect, why we hold it, and how you can ask us to change or remove…

Account data protectionJazzCash & Easypaisa payment privacyCookie controlsData access requestsRaast transfer records
ab77 How ab77 Handles Your Personal Information
DATA HANDLING PRACTICES

Security, Retention and Your Rights at ab77

We apply encryption across data in transit and at rest — your account credentials, payment references and session tokens are not stored in plain text. When you log in from a new device, we use a one-time verification step to confirm it is you before granting access to your wallet or transaction history. Data we no longer need is deleted on a rolling schedule, not held indefinitely.

Encrypted Account Storage

Your password, payment method references and personal details are stored using encryption. We never expose raw credentials to internal or external parties outside verified access controls.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust or withdraw cookie consent at any time through your browser or our consent manager.

Data Retention Schedule

We hold your account data for as long as your account is active and for the period required by applicable financial record-keeping rules. After that period, data is purged from our systems.

Right to Access and Correct

You can request a copy of the personal data we hold on you, ask us to correct inaccuracies or request deletion where no legal obligation requires us to keep it. Contact support to start that process.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete your personal data, or if you have a question about how a specific JazzCash or Easypaisa transaction was recorded, our support team handles privacy requests directly. Send your request through the channel that works for you and we will confirm receipt and next steps.

Email Request Send your data access or deletion request by email. Include your registered account details so we can locate your records and respond within a reasonable timeframe.
Live Chat Open the chat window inside your account dashboard. Our team can verify your identity on the spot and log your privacy request directly against your account.
Account Settings Some data controls — such as marketing preferences and cookie consent — are available directly inside your account settings without needing to contact support at all.

Common Questions About Your Data and This Policy

These are the questions our account holders ask most often about how their personal information is handled, stored and accessed at ab77.

We collect your name, contact details, date of birth and the information you provide during identity verification. Device and session data is also recorded when you log in.

Payment references from JazzCash and Easypaisa are stored only as transaction identifiers for verification and dispute resolution. We do not store full wallet credentials on our servers.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and provide your data summary within a reasonable timeframe.

We work with payment processors, fraud-screening tools and analytics providers under strict data-handling agreements. We do not sell your personal data to third parties for marketing.

Log into your account and visit the profile section to update contact details. For identity document changes, contact support directly — those updates require manual verification.

We retain records for the period required by applicable financial and legal obligations. Once that period ends, your data is deleted from active systems on our scheduled purge cycle.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.